Shared WhatsApp inbox

One shared WhatsApp inbox for your whole team

Several agents work the same WhatsApp number from one inbox, with a single history, so customers get a faster reply and nothing slips through.

Speak to a South African team that can help you plan, configure and launch your WhatsApp solution.

Request a Demo View pricing

AfriConnect shared WhatsApp inbox showing several conversations, department tags and assignment for a whole team.

Built for teams, not personal phones

Multiple agents reply from one WhatsApp number

Assign conversations to the right person

Department routing keeps enquiries in the correct team

A complete conversation history for every customer

No duplicate replies and no missed messages

Notes and collaboration for customer service teams

Why a shared inbox matters

When WhatsApp lives on one person's phone, conversations disappear when they are away and context is lost between shifts. A shared inbox keeps every message in one place, so any agent can pick up where the last one left off.

The shared inbox runs on the WhatsApp Business API and works alongside WhatsApp automation for common questions.

Give your team a shared WhatsApp inbox

Speak to a South African team that can help you plan, configure and launch your WhatsApp solution.

Request a Demo View pricing