WhatsApp automation

WhatsApp automation for customer support

Answer the questions you get every day automatically, guide customers with interactive menus, and hand over to a person the moment it is needed.

Speak to a South African team that can help you plan, configure and launch your WhatsApp solution.

Request a Demo View pricing

AfriConnect menu builder with a live preview of the automated WhatsApp menu a customer receives.

What you can automate

Automated responses to common enquiries

Interactive menus that guide the customer

Digital forms that capture the details you need

Workflows for your most frequent enquiries

Department routing based on what the customer chooses

Smooth handover to a human agent when needed

Automation that still feels human

Automation handles the repetitive work so your team can spend time on the conversations that need a person. A customer can start in a menu, complete a form, and be handed to the right agent without repeating themselves.

Automation works with the shared WhatsApp inbox and the WhatsApp Business API, included in the AfriConnect plan.

Automate your WhatsApp support

Speak to a South African team that can help you plan, configure and launch your WhatsApp solution.

Request a Demo View pricing